FAQs
Shipping & Delivery
Q: How long does shipping take?
A: We offer worldwide shipping with delivery times typically between 7 to 12 business days. Once your order is shipped, you’ll receive a tracking number to follow your package’s journey.
Q: Do you ship internationally?
A: Absolutely! We ship to most countries worldwide. If you are unsure whether a product can be shipped to your location, please feel free to contact us for confirmation.
Q: Do you offer free shipping?
A: We offer free shipping during selected promotions and on specific collections. Standard worldwide shipping is always available with tracking.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Apple Pay for a seamless checkout experience.
Q: Can I change or cancel my order?
A: Orders are processed quickly to get your items to you fast. Please contact us within 1 hour of placing your order to request changes or cancellations.
Products & Quality
Q: Are your jewelry pieces hypoallergenic?
A: Yes! We prioritize premium materials and our pieces are designed to be skin-friendly and safe for everyday wear.
Q: How do I care for my jewelry?
A: To keep your jewelry shining, avoid water, perfumes, and harsh chemicals. Store pieces separately in the included gift packaging.
Q: Do you offer luxury packaging?
A: Yes. All jewelry comes in premium packaging by default. Selected pieces also include additional luxury box options, shown on the product page when available.
Q: How do I find my ring size?
A: You can use our easy Ring Size Guide. If you’re still unsure, contact us and we’ll be happy to help with recommendations.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unused, in original packaging, and in resalable condition. Please contact our support team to initiate a return.
Q: Can I exchange an item?
A: Currently, we do not offer direct exchanges. Simply return the item and place a new order for the product you want.
Support & Contact
Q: How can I contact customer support?
A: Our friendly support team is available 24/7 via support@mirrorquenn.com. We’re here to help!
Q: Do you offer gift wrapping?
A: Yes! Every order comes in beautiful, ready-to-gift packaging — no extra charge.
Q: Do you release new arrivals often?
A: Yes. We add fresh jewelry styles weekly. Visit our New Arrivals to explore the latest designs.
Q: I still have questions not listed here. What should I do?
A: If you didn’t find the answer here, please contact us directly. We’re always happy to help.